A portion of an interaction design prototype I completed to add multi-select + delete functionality to a desktop DCT product for insurance professionals.
Work Summary
You can view a PowerPoint presentation I gave to an internal audience discussing some of the projects I worked on.
Duck Creek Technologies provides software products for every role in the world of P&C (property and casualty) insurance, from technical configurators building forms to ordinary policyholders.
In my yearlong internship, I conducted user research for internal initiatives ranging from accessibility to the company’s recently introduced design system. I ran test sessions with customers and mapped complex processes to help new employees understand what their role is at Duck Creek.
My case studies are undergoing review to ensure I do not disclose any confidential information. In the meantime, you may browse the aforementioned PowerPoint. I have also provided a high-level description of some of the projects covered in the PowerPoint as an alternative.
Design System Microsite
I designed and implemented a microsite introducing employees to Duck Creek’s Design System and providing easy access to resources to help different roles make the most of the Design System.
Existing site contained little useful information and was outdated
I interviewed users and stakeholders to understand what content would be most helpful in understanding how the Design System works.
The microsite needed to adhere to our intranet solution’s standards and limitations; I adapted my design as needed
The final result has a coherent internal navigation and can be easily expanded as the Design System adds new features and documentation
Assistive Technology Document
I researched, designed, and wrote a document to help employees at a leading P&C insurance software company understand the tools used by people with disabilities to navigate their devices.
Existing research was broader in scope – mostly included general statistics
I took a more specific approach: focus on specific tools and provide guidance on making our products inclusive to everyone.
I audited sources to ensure that information was accurate and timely.